Shipping & Delivery

• + How long does it take for delivery?

  Each piece at AG Handicrafts is individually crafted to order by master artisans. Handcrafting requires approximately 1 to 2 weeks prior to dispatch. Once dispatched, domestic shipping transit typically takes 5 to 7 business days (excluding Saturdays, Sundays, and public holidays). Consignment tracking details are emailed to you as soon as your shipment is picked up by the logistics carrier.

• + I have placed a large order; will it take the same amount of time?

  Because our furniture and royal decor pieces are handcrafted using authentic solid wood and traditional joinery rather than automated mass-assembly lines, large bulk orders take dedicated time to carve, finish, and inspect. If your order comprises multiple pieces or a custom suite, please get in touch with our team via our Contact Us page to confirm customized production and freight timelines.

• + I ordered products with different timelines together; when will I receive them?

  By default, multi-product orders are consolidated and dispatched together once every handcrafted item completes our final quality inspection. If you prefer to receive ready items earlier, please reach out via our Contact Us page with your Order Number so our logistics desk can arrange partial shipments (additional freight charges may apply).

• + How much do I have to pay for delivery?

  Delivery is Free all over India.

• + How can I track my order?

  Once your order has passed quality inspection and left our facility, an automated email containing your tracking consignment number and carrier partner information will be sent to your registered email address. You can track your shipment directly on the carrier’s portal.

• + How will I know that you have received my order?

  Upon completing checkout and payment, an instant confirmation screen will display your order summary, and a formal order confirmation invoice will be delivered to your registered email address.

• + What if I am not home when my package arrives?

  Our courier partners typically contact the recipient by phone or SMS prior to attempting delivery. If you are unavailable, they will leave an intimation note and re-attempt delivery. If you anticipate travel, please let us know via our Contact Us form prior to dispatch so we can schedule transit according to your availability.

• + My items haven't arrived yet. What can I do?

  Please check your carrier tracking link for real-time status updates. If the expected 5 to 7 business day transit timeframe has elapsed and tracking has stopped updating, submit your order details via our Contact Us form, Or you can directly reach out to us via whatsapp on +91 9119157334.

• + Where will the delivery personnel deliver the products? Will they carry items up to my floor?

  Due to freight transit regulations, logistics personnel provide doorstep delivery at ground level or building entrance. Personnel are neither equipped nor authorized to haul heavy solid wood consignments up multi-story staircases. Please ensure appropriate local assistance is available if your home is located on an upper floor without freight elevator access.

• + How do I change my shipping address after my order has been placed?

  Address changes can be processed only while your item is in the workshop crafting stage. Once an order has been manifested and dispatched, carrier re-routing is not possible. To update your address, contact us through our Contact Us page immediately with your Order ID.

• + How do you pack items/products?

  Every piece is fortified with shock-absorbent cushioning, corner protectors, moisture barriers, and heavy-duty corrugated crates to safeguard solid wood during transit. Delivery personnel are independent logistics contractors and cannot open packages or crates. Customers must open the packages themselves while recording the mandatory unboxing video.

• + Do you provide furniture assembly services?

  Most AG Handicrafts pieces arrive fully assembled. For select pieces requiring minimal assembly (such as attaching dining or console table legs), all necessary fittings, hardware, and straightforward instructions are provided in the carton. Assembly is easily performed independently or with local carpenter assistance.

• + Can you gift wrap my furniture order?

  Due to the industrial protective crating, padding, and heavy-duty strapping required to safely transport solid wood furniture, decorative gift wrapping is not available.

• + Can I request shipping through a specific courier company?

  To ensure maximum safety and reliable freight handling for valuable handcrafted goods, carrier selection is managed exclusively by AG Handicrafts based on regional network strength and route handling performance.

• + What if the package does not fit through my entryway, doorway, or stairwell?

  Verifying spatial clearance is the customer's responsibility. Dimensions for all products are clearly indicated on their respective product pages. AG Handicrafts cannot accept returns, cancellations, or liability if an item does not pass through your doorways, elevators, or stairwells.

• + Can you expedite my shipment?

  Because authentic solid wood requires careful curing, seasoning, detailed carving, and multiple protective finish coats, the 1 to 2 week crafting process cannot be rushed without risking the piece's longevity and structural integrity. We dispatch orders immediately upon passing quality checks.

• + The tracking number or AWB I received shows no information. What should I do?

  Logistics tracking portals typically take 24 to 48 hours following consignment pickup to update digital checkpoints. If no tracking information appears after 48 hours, please reach out via our Contact Us form for immediate assistance.

Returns, Refunds & Claims

• + Can I cancel an order once placed?

  Because each piece is crafted to order and raw material allocation and carpentry begin immediately upon order confirmation, all sales are final. We do not accept cancellations or change-of-mind requests.

• + What is your Return and Refund Policy?

  We do not accept returns or exchanges for change of mind. Returns, repairs, or replacements are granted solely in the rare event of verified transit damage, provided the issue is reported within our mandatory 4-day claim window accompanied by an unboxing video.

• + What is required to report a damaged item?

  To file an eligible damage claim, you must comply with our strict verification protocol:

  • Mandatory Unboxing Video: Record an uninterrupted, continuous video from start to finish showing the shipping label, sealed outer carton/crate, the unboxing process, and the specific damage on the product.
  • Photographs: Take clear photographs of the outer packaging, inner packaging, and specific damaged areas.
  • Timeline: Submit the claim via our Contact Us form within 4 days of delivery.

  Claims submitted without an unboxing video or reported after the 4-day window cannot be accepted.

• + What if the outer packaging arrives visibly damaged?

  If the carton or wooden crate shows severe tears, punctures, or signs of tampering, endorse the delivery person's POD (Proof of Delivery) sheet with "Received in Damaged Packaging" before signing. Accept the package, and immediately film the continuous unboxing video as required by our policy.

• + Who covers shipping expenses if a return is authorized?

  If a return is authorized by our review team,AG Handicrafts is responsible for all return shipping and freight expenses.

• + What condition must returned items be in?

  Authorized returns must be securely packed in their original packaging and protective crates. The buyer is held liable for any loss in value or transit degradation resulting from inadequate repackaging.

• + What issues are NOT covered under damage claims?

  Our transit damage coverage does not extend to:

  • Natural variations in wood grain, mineral streaks, knots, or organic timber color nuances.
  • Minor seasonal wood movement (slight hairline expansions/contractions caused by ambient home humidity).
  • Damages resulting from customer mishandling, unauthorized modifications, abrasive chemical cleaners, or exposure to harsh weather.
  • Commercial or heavy public use.
• + How long does it take to process an approved refund?

  Once an authorized returned item is received at our workshop, thoroughly inspected, and verified, approved refunds are processed back to your original payment method within 7 to 10 business days.

• + Can I exchange a damaged item for a different product or finish?

  No. Approved damage replacements are issued strictly for the identical product, design, and finish originally ordered.

Craftsmanship & Solid Wood Care

• + Can I customize furniture dimensions or finishes before placing an order?

  Yes. We offer fully customizations according to requirement. You can also provide us custom furniture images we can handcraft the same furniture referencing the image.

• + Is it possible to change the finish or polish after the order is confirmed?

  Because timber selection, cutting, and surface preparation begin immediately after payment confirmation, finish or polish selections cannot be altered once an order is submitted.

• + Why do wood grain, texture, and tones vary slightly from the website photos?

  Solid wood is a living, organic material. Every tree displays unique growth rings, natural knots, and distinct grain structures. Variations in wood tone, texture, and natural markings are authentic hallmarks of genuine handcraftsmanship—not defects—ensuring your piece is truly unique.

• + Will my piece look identical to the photographs on the website?

  Our product photographs represent actual handcrafted pieces captured under professional studio lighting. Due to organic timber variations and individual screen color calibrations, subtle shifts in tone and grain flow are normal and expected.

• + How should I clean and care for solid wood furniture?

  To preserve solid wood furniture for generations:

  • Dust regularly with a soft, dry, lint-free microfiber cloth.
  • Always use coasters, trivets, and placemats under hot, cold, or wet objects.
  • Keep furniture away from direct heat sources, air conditioner blowers, and prolonged intense sunlight to prevent natural drying and checking.
  • Blot liquid spills immediately with a dry cloth. Never use harsh household detergents, alcohol-based cleaners, or abrasive pads.

Taxes, GST & Export Duties

• + Do website prices include taxes?

  All catalog prices includes GST and other taxes.

• + Can I enter my GSTIN to claim Business Input Tax Credit?

  Yes. If you are placing a B2B order within India and require a tax invoice with input credit, please enter your registered Company Name and GSTIN number during checkout, or notify us via our Contact Us form immediately after placing the order.

Site Readiness & Holding

• + Can you hold my completed order if my home or site is not ready?

  If your home is undergoing renovation or you are traveling, please inform our team through the Contact Us page while your furniture is in production. We can accommodate a short grace period at our facility.

• + Are there charges for extended warehouse storage?

  No, there is no storage charges, but you need to inform our team priorly and give us the proper information like number of days and date for holding your furniture at our facility.

Customer Care & Support

• + How can I contact AG Handicrafts customer support?

  We are dedicated to providing attentive support for all your furniture and decor inquiries. You can connect with our team by submitting your inquiry through the form on our official Contact Us page. Or you can directly Contact us through Whatsapp on +91 9119157334. Our team reviews all requests promptly during business hours (Monday to Friday, excluding weekends and national holidays) and will get in touch with you shortly.