Refund policy

To ensure a smooth claim process, customers must record an unboxing video at the time of delivery. If you receive a damaged item, please share the video and photos of the outer packaging, inner packaging, and the specific damage within 4 days of delivery.
Please choose your pieces carefully, as we do not accept returns for a change of mind. If a return is authorized, the customer is responsible for all shipping expenses.
The buyer is liable for any loss in value if the item is not returned in its original condition.
To report an issue, please fill out the form on our Contact Us page, and our team will get in touch with you shortly.